Digital Operations Specialist
2 days ago
Pandora A/S is seeking a skilled Digital Operations Specialist to join its Global Digital & E-Commerce team. This role will play a key part in ensuring the seamless integration of digital partner platforms and optimizing operational workflows for maximum efficiency and customer satisfaction.
About the Role:
- Oversight of daily operations, guaranteeing accurate product listings, pricing, and assortment.
- Maintenance of smooth operational workflows, managing product catalogues and ensuring high-quality imagery and descriptions align with brand standards.
- Troubleshooting and resolving operational issues related to inventory management, order processing, and data feeds in collaboration with internal teams and integrators.
- Collaboration with fulfillment and supply chain teams to monitor stock levels, coordinate replenishments, and maximize sales potential.
- Ensuring compliance with fulfillment guidelines, packaging, and branding standards for a consistent customer experience.
- Monitoring and analyzing operational metrics such as sell-through rates, fulfillment speed, and order accuracy to drive process improvements.
- Acting as the main point of contact for digital partners on operational queries, providing guidance and ensuring adherence to Pandora's standards.
- Developing and maintaining standard operating procedures (SOPs) to streamline operational processes, leveraging technology and automation where possible.
About You:
To succeed in this role, you must be a detail-oriented problem solver with a strong technical understanding of e-commerce operations and platform integrations. You are highly structured, proactive, and capable of managing multiple priorities in a dynamic environment.
Key Qualifications:
- Experience in e-commerce operations, preferably within digital marketplaces or multi-brand platforms.
- Familiarity with integrator tools such as Rithum, Tradebyte, or similar platforms for data exchange and integration.
- Strong technical aptitude with experience in PIM, and OMS (e.g., Inriver or similar).
- Exceptional attention to detail and problem-solving skills, with the ability to manage multiple tasks effectively.
- Strong communication skills for collaborating with internal teams, external partners, and technical stakeholders.
- Analytical mindset with the ability to interpret data and drive operational insights.
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