Nordic Supply Chain Leader
2 days ago
We're seeking an experienced leader to join our Nordic Supply Chain team as Customer Service Manager. This is a great opportunity to drive improvement and excellence in customer service.
The ideal candidate will have a strong background in supply chain or customer service, with experience in people management and process optimization. They will be responsible for leading a team of 9 associates and developing customer service procedures and standards.
Responsibilities:
- Liaise with customers and suppliers to optimize customer satisfaction.
- Monitor performance and analyze data to drive improvements.
- Contribute to international BPO network meetings.
- Provide input to Supply Chain Monthly Reviews and Management Team meetings.
Requirements:
- Bachelor's degree and minimum 3 years of relevant experience.
- Strong communication and people management skills.
- ERP system experience (SAP preferred).
- Fluent in English and one Scandinavian language.
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