Global Case Management Expert

7 days ago


Copenhagen, Copenhagen, Denmark WSAudiology Full time

WS Audiology is a global company that provides innovative hearing aids and hearing health services. We invite you to join our team and help unlock human potential by bringing back hearing for millions of people around the world.

About the Role

You will be responsible for supporting and training key users in the non-market segment, focusing on CRM Case Management. This involves developing and implementing effective collaboration models with departments involved in the CRM Case Management process.

Responsibilities
  • Support and train non-market key users (incl. preparation of training material)
  • Establish clear collaboration models with departments involved in the CRM Case Management process and handle day-to-day inquiries from them
  • Document relevant business processes and capture requests for change towards Salesforce

We are looking for an experienced professional with strong communication skills and the capacity to engage in a multicultural environment.

Requirements
  • Bachelor's degree in Business, IT, or other related field
  • 3-5 years of experience in a market leading CRM system e.g. Salesforce
  • Experience with CRM implementation/adoption across different functions in a complex international environment and tools linked to CRM


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