Product Quality Investigator

24 hours ago


Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full time
Job Overview

This position plays a vital role in ensuring customer satisfaction by identifying and addressing product issues efficiently. As an Associate Customer Solutions Specialist, you will be part of a dynamic team that drives quality improvements and enhances customer experience.

Main Responsibilities
  1. Engage with customer-facing teams to guarantee complete and accurate complaint cases, facilitating thorough investigations.
  2. Investigate complaints related to hardware, software, and system components, providing insightful recommendations for product enhancements.
  3. Collaborate with Operations to resolve device-related issues, leveraging your analytical skills to pinpoint root causes.
  4. Maintain organized records and documentation for new orders received in Product Quality.
  5. Provide prompt and effective support to customers, ensuring their expectations are met and exceeded.
  6. Stay up-to-date with regulatory requirements, including FDA CFR 820 and ISO 13485 standards.
  7. Analyze test results from electro-acoustic assessments, informing product design improvements.
  8. Promote teamwork between manufacturing supervisors and leads to drive process and product advancements.
Desired Qualifications
  • Bachelor's degree in a technical or health-related field.
  • 1-2 years of experience in complaint management or technical support in med-tech or hi-tech consumer technology industries.
  • Knowledge of hearing instruments, accessories, programming, and fitting software (a plus). Clinical experience also considered beneficial.


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