Digital Customer Experience Specialist

1 week ago

Copenhagen, Copenhagen, Denmark Mouseflow Full time

At Mouseflow, we're revolutionizing the website behavior industry with cutting-edge solutions that empower businesses to increase online conversions. We're looking for a dynamic Digital Customer Success Manager to support and grow our customer base through scalable programs and data-driven engagement strategies.

This role involves joining an established Customer Success team as our first Digital Customer Success Manager. The team already provides world-class service to our enterprise customers – conducting customized onboarding, understanding their goals and helping them find value in the Mouseflow platform. With this addition, we want to take this experience and provide value-driven interactions for all our customers at scale.

The ideal candidate will have 2+ years of experience in customer success, digital engagement, or a related role. They should have a 1:many mindset, with experience working in B2B SaaS, especially with analytics or marketing technology. Familiarity with Customer engagement platforms is also essential. Strong analytical skills are required to interpret data and use insights to improve engagement.

A love of presenting is a must, including creating video tutorials and hosting digital workshops/webinars. The ability to craft compelling messaging at scale and interact with customers in a way that's approachable and understandable is crucial. Passion for technology and a customer-first mindset are essential for this role.

This position is full-time, and you'll report to the Director of Customer Success & Support. If you're passionate about technology and customer success, apply today

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