Technical Communications Lead
6 days ago
We're seeking an experienced Technical Communications Lead to join our Content Team. As a key member of this team, you will lead the development of high-quality technical content that empowers our customer-facing teams. You'll work closely with cross-functional teams to gather information, prioritize content needs, and ensure alignment.
Key Responsibilities:
- Product Updates
Create and maintain high-quality documentation such as user guides, API references, and developer documentation. - Help Center Management
Maintain and expand the Help Center, ensuring articles are current, clear, and comprehensive. - Content Development & AI Integration
Leverage AI tools for content localization, updates, and adjustments. - Agent Support & Knowledge Sharing
Act as a bridge between development, support, and customer-facing teams to ensure smooth knowledge transfer. - Tools & Collaboration
Utilize the latest tools and software for content creation.
About You
- Proven experience as a Technical Writer (in English), or in a similar role focused on software documentation.
- Leadership experience in technical communications or content development.
- Ability to motivate and guide team members to achieve high-quality content.
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