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International Retail Operations Lead

3 weeks ago

Copenhagen, Copenhagen, Denmark PARETO SECURITIES AS Full time
Key Responsibilities

The Global Retail Excellence Manager will be responsible for driving training, optimizing operations, and enhancing customer experiences across GANNI's stores worldwide.

Key responsibilities include:

  • Developing and implementing training programs for retail teams.
  • Oversight of internal communication channels, including regular updates and monitoring of app performance metrics.
  • Collaboration with cross-functional teams to align product launches, campaigns, and initiatives across all channels.
  • Analysis of KPIs and performance data to support decision-making and drive results.
  • Ensuring a consistent and exceptional in-store customer experience through the creation and implementation of global standards for clienteling, service excellence, and brand alignment.