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Technical Service Coordinator Lead

3 weeks ago

Lystrup, Århus Kommune, Denmark Terma AS Full time

Terma A/S is a leading provider of advanced technologies and mission-critical solutions for the defense and aerospace industry. We are committed to providing security for people on land, at sea, and in the air, and in space, we are engaged in reaching new frontiers and enabling people on our planet to deal with new and upcoming challenges.

Job Description

The Service Manager will be responsible for coordinating customer interactions, planning and executing delivered services, managing problems, and administering service contracts. They will also be responsible for monitoring agreed service levels delivered to our customers and sharing lessons learned and implementing best practices in the daily work.

Responsibilities and Tasks
  • Customer dialogue and managing expectations
  • Planning, execution, and follow-up on delivered services
  • Managing problems
  • Administration of service contracts
  • Monitoring agreed service levels delivered to our customers
  • Sharing lessons learned and implementing best practices in the daily work

The Service Manager will work closely with colleagues and stakeholders to ensure that customer needs are met and that all activities are moving in the right direction. This requires excellent communication skills, a structured mindset, and the ability to prioritize multiple tasks simultaneously.

Requirements and Qualifications
  • Experience in dealing with customer needs
  • Knowledge of IT tools like Microsoft office
  • Fluency in English
  • A structured mindset regarding data management and analysis

As a person, you are service-minded, structured, and like interacting with customers from all over the world. You are a great communicator with a global mindset who can visualize data and explain your input to people from different technical and cultural backgrounds.