Vehicle Support Specialist

4 days ago


Køge, Køge Kommune, Denmark Tesla, Inc. Full time

Tesla seeks a skilled Mobile Service Dispatcher to play a crucial role in supporting its growing vehicle brand.

The successful candidate will be responsible for providing exceptional customer service, coordinating repairs, and ensuring seamless communication throughout the process.

Key Responsibilities:
  • Coordinating repair activities in accordance with warranty guidelines and specifications.
  • Determining the most effective solution for technical issues, either remote or on-site.
  • Providing timely and informative updates to customers via various channels.
  • Scheduling customers efficiently to maximize throughput and optimize routes for mobile service technicians.
  • Addressing roadside requests to facilitate prompt vehicle servicing.
  • Collaborating with service leadership to achieve optimal resource allocation and meet customer expectations.
Requirements:
  • Prior experience in a customer-centric role with excellent service skills, ideally within a technical or automotive context.
  • A comprehensive understanding of parts procedures, warranties, and the ability to convey complex information in a clear, customer-focused manner.
  • Effective prioritization, organizational, and time management skills to handle multiple tasks and deadlines.
  • Strong written and verbal communication skills in both English and Danish.
  • Ability to navigate challenging conversations and resolve customer conflicts effectively.
  • A valid driver's license.

Compensation: $80,000 - $100,000 per year, commensurate with experience.



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