Technical Expert in Automation Systems and Support

4 days ago


Århus, Århus Kommune, Denmark Tetra Pak Full time
Company Overview

Tetra Pak is committed to making food safe and available, everywhere; and we protect what's good – protecting food, people, and the planet. By doing so, we touch millions of people's lives every day.

We empower our employees to reach their potential with opportunities to make an impact that they can be proud of – for food, people, and the planet. We are on an exciting journey to improve the way we support our customers today, and we offer a unique opportunity to impact the way we do support tomorrow.

About the Role

This is a permanent position based in Aarhus, Denmark. You will be part of our Automation Engineering Team and will work closely with our global team of automation engineers to provide exceptional customer support and conduct thorough testing of our equipment.

Key Responsibilities:

  • Provide technical support to customers, addressing inquiries and resolving issues related to our equipment.
  • Conduct comprehensive testing of equipment to ensure functionality and performance standards are met.
  • Collaborate with the engineering team to troubleshoot and resolve technical problems.
  • Participate in a global hotline arrangement with other automation engineers to provide 24/7 support.
  • Document and report test results, customer interactions, and technical issues.
  • Assist in the development and improvement of technical documentation and manuals.
  • Travel to customer sites for on-site support and equipment testing as needed.
Required Skills and Qualifications

To be successful in this role, you will need:

  • A strong technical background in Automation Engineering or a related field.
  • Experience in customer support and equipment testing, preferably in the food processing industry.
  • Strong technical knowledge of automation and control systems.
  • Excellent problem-solving and troubleshooting skills.
  • Ability to work flexibly and participate in a global hotline arrangement.
  • Solid knowledge of functional safety, motion, mechatronics, and network topology.
  • Work experience on PLC platforms such as Siemens S7, TIA Portal, and/or Allen Bradley.
  • Fluency in English. Fluency in Danish will be preferable, but not a requirement.
  • You should be open to travel up to 50 days per year.


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