Digital Store Experience Professional

6 days ago


Copenhagen, Copenhagen, Denmark Pandora AS Full time

At Pandora A/S, we are seeking a highly skilled Digital Store Experience Professional to join our Global Retail Excellence team. In this role, you will play a key part in elevating our service and driving productivity in retail.

The successful candidate will be responsible for delivering key projects across the store network, ensuring that new initiatives are developed end-to-end to support business objectives. You will work closely with the Market Clusters to embed new ways of working and adopting new processes and systems.

Main Responsibilities

  • Develop and implement store efficiency projects, including optimizing queue management, rolling out Omni giftcards, and driving Product recognition initiatives
  • Partner with commercial, Digital & Tech, and other business functions to identify business opportunities and needs by understanding current pain points and store requirements
  • Nurture strong relationships with Clusters to encourage feedback, share best practices, and lessons learnt to drive future improvements
  • Ensure projects and systems are built with a strong retail mindset, supporting our needs and elevating the customer experience

About the Role

  • This is a fixed-term 10-month maternity cover position, but we aim to retain strong talent in the business after contract end
  • You will report to the Director of Digital Store Experience and become part of the Global Retail Excellence team within our CCO area

Requirements

  • Commercial mind-set and result-driven approach
  • Strong project management experience, communication skills, and ability to influence others
  • Retail or sales background combined with a strong commercial awareness and business understanding
  • 3-5 years of field experience in retail or service industry


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