Technical Field Support Specialist
1 week ago
We are seeking a skilled IT professional to join our team as a Desktop Support Engineer at Noor ICT Consultancy AS. The ideal candidate will have experience in providing field support for IT infrastructure, including troubleshooting hardware, software, operating systems, and network issues.
The successful candidate will be responsible for delivering high-quality technical support services to our clients, ensuring that all issues are resolved efficiently and effectively. A strong understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN, and RDP, is essential for this role.
The position requires excellent communication and interpersonal skills, with the ability to work well under pressure and meet deadlines. A good working knowledge of Mac OS and basic administration of Windows OS is also required.
Key Responsibilities:- Provide technical support for IT infrastructure, including desktops, laptops, printers, and other equipment
- Troubleshoot hardware, software, and network issues using good deductive reasoning skills
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain documentation on technical procedures and best practices
- Bachelor's degree in Computer Science or related field
- 2-3 years of experience in IT field support, preferably with a focus on hardware and software troubleshooting
- CompTIA A+ certification or equivalent
- Excellent communication and interpersonal skills
- Ability to work well under pressure and meet deadlines
- Competitive salary package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
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