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Technical Support Specialist
2 weeks ago
We are seeking a highly skilled Technical Support Engineer to join our team in Denmark. As a key member of our support organization, you will be responsible for delivering exceptional technical support to our Scandinavian customers and collaborating with the sales team to resolve technical and logistical issues.
Key Responsibilities- Provide timely and effective technical support to customers via phone, email, or on-site visits.
- Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure seamless customer experience.
- Analyze and troubleshoot complex technical issues, escalating when necessary to escalate to senior engineers or external experts.
- Develop and maintain in-depth knowledge of our products and services, staying up-to-date on new features, releases, and best practices.
- Identify opportunities to improve processes and procedures, implementing changes that enhance efficiency and effectiveness.
- 3+ years of experience in a technical support role, preferably in the energy industry.
- Degree in Electrical Engineering, Computer Science, or related field.
- Strong analytical and problem-solving skills, with ability to communicate complex technical information to non-technical stakeholders.
- Excellent communication and interpersonal skills, with ability to work effectively in a team environment.
- Fluency in Danish and English languages.
