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Technical Support Specialist

3 weeks ago

Copenhagen, Copenhagen, Denmark Rsgroup Full time

We're seeking a highly skilled Technical Support Specialist to join our team at RSGROUP. As a key member, you will provide expert technical guidance to customers through various channels, ensuring their needs are met with the best possible solutions.

Key Responsibilities
  • Provide high-quality technical support via phone, email, and live chat.
  • Build strong relationships with suppliers, product managers, and internal teams to stay informed and equipped to support customers.
  • Drive growth by sharing expertise with sales and technical teams, enhancing their knowledge and capabilities.

In this role, you will be the go-to expert for our customers, providing exceptional technical advice and building trust in our brand. Your impact will extend beyond customer support, as you play a crucial role in training colleagues across Scandinavia and contributing to new initiatives that drive business growth.

Our ideal candidate has:

  • Technical knowledge of automation, robotics, mechatronics, electronics, or electrical engineering.
  • Fluent English and one of the Scandinavian languages (Swedish, Norwegian, Danish).
  • Strong communication and relationship-building skills at all levels of the business and with various stakeholders.
  • A willingness to learn and adapt to changing situations.

We offer a competitive benefits package, including a pension scheme, performance-based bonus, healthcare benefits, and flexible Fritvalg options. Our commitment is to invest in your development and well-being, creating a diverse and inclusive culture that values ethics, responsibility, and our ESG action plan.