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Customer Support Ambassador

2 weeks ago

Copenhagen, Copenhagen, Denmark H&M Group Full time
Fashion Retail Customer Service Position

We're looking for an experienced Customer Service Agent to join our team in Copenhagen, Denmark. This full-time role offers flexible daytime and Saturday hours (37 hours/week), reporting to the Danish Team Manager.

As a key member of our customer-facing team, you'll provide exceptional service and support to our customers across various platforms, including phone, chat, social media, and email.

Your primary responsibilities will be:

  • Ensuring high-quality customer interactions through excellent communication and problem-solving skills.
  • Contributing to our company culture by fostering teamwork and continuous improvement.

Key qualifications for success include:

  • Excellent verbal and written communication skills in Danish or Norwegian.
  • Proficiency in navigating digital platforms and providing technical assistance when needed.
  • A proactive attitude, always looking for ways to improve processes and deliver outstanding results.

We offer a comprehensive benefits package, including a staff discount card for all H&M Group brands. Join our dynamic team and be part of a global fashion retailer committed to sustainability and inclusivity.