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Customer Support Expert

2 weeks ago


Copenhagen, Copenhagen, Denmark Philips Danmark AS Full time
Job Overview

We are seeking a Customer Support Expert to join our team in Copenhagen, Denmark. As a Customer Support Expert, you will be responsible for providing exceptional support to our customers by executing service activities such as regular preventative maintenance, emergency service, faultfinding, upgrades, and installations according to Philips' quality standard policies.

Your key responsibilities will include:

  • Providing prompt and effective support to customers through various channels.
  • Resolving complex technical issues and escalating when necessary.
  • Developing and maintaining relationships with customers and stakeholders.
  • Identifying and implementing opportunities to improve customer satisfaction and loyalty.

Requirements

To be successful in this role, you will need to have:

  • Relevant educational background within medical or electrical engineering.
  • 3-5 years of experience in field service, preferably in a hospital environment.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.

What We Offer

We offer a competitive compensation package, including salary, benefits, and opportunities for career growth and development.