IT Infrastructure Coordinator
2 weeks ago
This IT Infrastructure Coordinator position offers hands-on experience with real-world business and a chance to build your network before graduation. We are looking for a candidate who is currently enrolled in a Bachelor or Master's Studies in IT, IT Security, Computer Science, or another related field.
However, this is not a requirement as long as you are eager to learn and gain practical experience in an international and dynamic scale-up company.
Responsibilities- Support with our Helpdesk ticketing operations
- Manage incidents and service requests
- Update technical FAQ, guidelines, and policies
- Troubleshoot our devices, offer support for our SaaS systems, and help enroll employees in our SSO system
- Ensure that our employees are provided with hardware equipment and software tools across our global offices
- Maintain control over all assets across our global offices
- Document IT processes through SOPs and help communicate them across the company
- Be involved in IT-related on- and off-boarding of employees
- You will do a variety of tasks but mainly:
- Support with our Helpdesk ticketing operations
- Manage incidents and service requests
- Update technical FAQ, guidelines, and policies
- Troubleshoot our devices, offer support for our SaaS systems, and help enroll employees in our SSO system
- Ensure that our employees are provided with hardware equipment and software tools across our global offices
- Maintain control over all assets across our global offices
- Document IT processes through SOPs and help communicate them across the company
- Be involved in IT-related on- and off-boarding of employees
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