IT Infrastructure Coordinator

2 weeks ago


Århus, Århus Kommune, Denmark Lead Famly Part time
About the Role

This IT Infrastructure Coordinator position offers hands-on experience with real-world business and a chance to build your network before graduation. We are looking for a candidate who is currently enrolled in a Bachelor or Master's Studies in IT, IT Security, Computer Science, or another related field.

However, this is not a requirement as long as you are eager to learn and gain practical experience in an international and dynamic scale-up company.

Responsibilities
  • Support with our Helpdesk ticketing operations
  • Manage incidents and service requests
  • Update technical FAQ, guidelines, and policies
  • Troubleshoot our devices, offer support for our SaaS systems, and help enroll employees in our SSO system
  • Ensure that our employees are provided with hardware equipment and software tools across our global offices
  • Maintain control over all assets across our global offices
  • Document IT processes through SOPs and help communicate them across the company
  • Be involved in IT-related on- and off-boarding of employees
What You'll Be Doing
  • You will do a variety of tasks but mainly:
  • Support with our Helpdesk ticketing operations
  • Manage incidents and service requests
  • Update technical FAQ, guidelines, and policies
  • Troubleshoot our devices, offer support for our SaaS systems, and help enroll employees in our SSO system
  • Ensure that our employees are provided with hardware equipment and software tools across our global offices
  • Maintain control over all assets across our global offices
  • Document IT processes through SOPs and help communicate them across the company
  • Be involved in IT-related on- and off-boarding of employees


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