Senior Cloud Infrastructure Engineer

5 days ago

Copenhagen, Copenhagen, Denmark Dixa Full time
About the Role

We are seeking a skilled Cloud Operations Engineer to join our team at Dixa. As a Cloud Operations Engineer, you will be responsible for maintaining and developing our cloud infrastructure, ensuring availability and scalability, and troubleshooting cloud-related incidents. You will also support automation projects and propose improvements to cloud operations processes.

Key Responsibilities

  • Maintain and develop existing cloud infrastructure
  • Monitor and optimize cloud resources to ensure availability and scalability
  • Troubleshoot cloud-related infrastructure incidents and issues
  • Support automation projects, writing infrastructure as code (IaC) for provisioning and scaling resources
  • Propose and implement improvements to cloud operations processes
  • Participate in system design consulting, platform management, and capacity planning
  • Be on an on-call rotation to respond to incidents that impact availability

About You

  • You're an analytical human capable of understanding entire systems, how all the parts fit together, how the data flows through, and where it can and will go wrong
  • You're excited by delivering high-quality software
  • You're a master of Kubernetes, Cloud (AWS preferred), Docker, and monitoring solutions
  • You have worked in a similar environment when you were responsible for designing/architecting tooling and automation and love the challenge of a fast-paced team
  • You are creative and curious and like to solve hard problems. You are open-minded and a good listener when it comes to other peoples' ideas and voice your own ideas with confidence
  • You are supportive and encouraging by nature, strive to be the best version of yourself, and lift those around you up
  • You are ambitious and want to make a difference where you work. You are eager to contribute to a positive and productive work environment

About Us

Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences that unlock loyalty. Dixa's Conversational Customer Service Platform combines powerful AI with a human touch to deliver a personalized-service experience that scales. Dixa powers more than 30 million conversations a year and is trusted by leading brands such as Interflora, On, Wise, Deezer, Rapha, Too Good To Go, Hello Print and Wista.

We started out as four friends around a kitchen table, on a mission to radically change the customer service space, while building a people-first and values-driven culture from the get-go. Now, we're in scale-up territory, backed by incredible VCs (raising Series C in July 2021), and 120+ exceptional Dixaterians working with us in Copenhagen, London, the US, France, Germany, Spain, Australia, and remotely.

The incredible momentum is fuelling our mission to once and for all eliminate bad customer service and create a world in which all people are welcomed by their favourite brands with the warm familiarity of a friend.

We Value Equality and Inclusion

We are proud that people from all over the world have combined forces to give Dixa a universal perspective. We are always learning, and we appreciate that there are perspectives and experiences which many of us do not fully understand - yet.

We want our Dixaterians to bring their true selves to work, irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background. We're committed to learning, growing, and educating ourselves on experiences outside of our own because we believe everyone deserves an equitable future.

What's in it for You?

Of course, there are the standard things, like competitive salary and a decent pension plan, that includes life and health insurance (in the majority of locations). But, there's also so much more, such as flexible working, autonomy, learning, meaningful work, future planning (family health and retirement) and other bits and bobs (i.e. socials and food). You can find out more on our careers page.

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