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Technical Service Technician

1 week ago

Aalborg, Ålborg Kommune, Denmark Centrica plc Full time

Key Responsibilities

As a Desktop Support Engineer, your key responsibilities will include:

  • Providing level 2 support for desktop and laptop issues
  • Managing and troubleshooting Windows operating systems and applications
  • Troubleshooting basic DNS and DHCP
  • Supporting and administering Microsoft Office 365 packages
  • Utilising Microsoft Intune for device management and security
  • FOLLOWING ITIL best practices for incident, problem, and change management
  • Assisting with the deployment and maintenance of desktop hardware and software
  • Documenting and tracking issues using our service desk system
  • Collaborating with other IT team members to resolve complex issues