IT Support Specialist

10 hours ago


Esbjerg, Esbjerg Kommune, Denmark Kommunikationsforum Full time
About the Role

We are seeking a skilled IT Support Specialist to join our Nordic IT support team in Northern Europe. As a key member of our team, you will play a vital role in ensuring that all IT-related issues are resolved efficiently and effectively.

The ideal candidate will have a strong focus on providing exceptional service to customers, ensuring their needs are met and issues are resolved promptly. You will thrive in a collaborative environment, actively seeking input from team members and working together to find solutions.

Key Responsibilities
  • Deploy and Configure Systems: Deploy PCs and associated peripherals, including new installations and the redeployment of existing equipment. Install and configure software to agreed standards under company policy.
  • Maintain Existing Systems: Maintain existing PCs and peripherals to company standards by performing upgrades, new installations, and routine procedures.
  • Troubleshoot and Resolve Issues: Troubleshoot and resolve IT-related issues reported by users, providing timely and effective solutions.
  • Document and Communicate: Assist in compiling the Support Centre's technical documentation, guidelines, and procedures, ensuring they are disseminated to users.
Requirements and Qualifications
  • Proven Experience: Proven experience as an IT Support Technician or similar role for a minimum of 3 years.
  • Strong Communication Skills: Excellent written and verbal communication skills, with the ability to articulate complex technical information to non-technical stakeholders.
  • Technical Expertise: Strong technical expertise, with knowledge of ITSM systems and experience working with software applications.
  • Team Player: Adept at working collaboratively as part of a team, with a strong focus on customer satisfaction and teamwork.
  • Problem-Solving: Proactive approach to identifying areas for improvement in existing processes, suggesting and implementing enhancements to optimize efficiency.
What We Offer
  • Opportunities for Growth: Opportunities for personal and professional growth, with access to a wide range of courses and training programs.
  • Collaborative Environment: A dynamic and supportive work environment, with a strong focus on collaboration and teamwork.
  • Competitive Salary and Benefits: A competitive salary and benefits package, reflecting your value to our organization.


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