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Scandinavian Onboarding Specialist

2 weeks ago

Copenhagen, Copenhagen, Denmark Black Ties Group Inc. Full time

Simplifying shift management is at the heart of our mission. We're not just building software; we're on a quest to humanize shift work and make it more accessible to all.

At Planday, we leverage advanced technology to empower managers and employees alike. Our goal is to create perfect schedules that balance work and life for hundreds of thousands of users worldwide.

To achieve this, we rely on our Customer Onboarding Team, which plays a vital role in setting up our customers' individual Planday platforms according to their needs.

In this role, you will be part of a team focusing on Scandinavian markets and will be responsible for ensuring our customers have the knowledge they need to optimize their scheduling and HR management processes.

Key Responsibilities
  • Looking after international portfolios of shift-based businesses with a focus on Norwegian customers.
  • Ensuring customer success by providing necessary knowledge and support for simpler and more efficient scheduling and HR management processes.
  • Working with new customers to facilitate custom Planday implementation, product setup, and ongoing customer support.
  • Acting as an internal representative of your customers to our internal product/engineering team.
  • Monitoring onboarding customers for the first 12 months and working on reducing churn.
Required Skills and Qualifications
  • Professional fluency in English and Norwegian.
  • A minimum of one year experience in a Customer Support or Onboarding role or in a leading role within one of our key industries.
  • Understanding of IT systems and ability to quickly learn new systems.
  • A driven, creative, respectful, and curious mindset with strong time management skills.
  • The ability to work independently while sharing knowledge and success with others.