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IT Support Specialist

2 weeks ago

Kongens Lyngby, Lyngby-Tårbæk Kommune, Denmark Microsoft Danmark ApS Full time

About the Role

We are seeking an IT Support Specialist to join our team at Microsoft Danmark ApS. As an IT Support Specialist, you will be responsible for providing technical support to our customers, identifying and resolving issues, and implementing solutions to improve their experience with our products.

Key Responsibilities:

  • Respond to customer inquiries and provide timely and effective resolutions.
  • Identify and escalate complex technical issues to internal teams for resolution.
  • Collaborate with cross-functional teams to develop and implement process improvements.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Experience in a technical support role, preferably in a software company.
  • Strong technical skills and ability to learn new technologies quickly.