Omnichannel Director

1 month ago

Copenhagen, Copenhagen, Denmark Novo Nordisk AS - Nn1 Full time

About the Role

The Omnichannel Director will play a crucial role in shaping Novo Nordisk's market strategy and enhancing its commercial success. This position requires a strong understanding of the healthcare ecosystem, competitive landscape, and customer needs.

Key Responsibilities

  1. Develop and execute a successful omnichannel strategy to ensure an exceptional customer experience, maximize the portfolio's value and reach, and enhance the overall customer experience across all touchpoints.
  2. Utilize insights-driven decision-making processes to customize omnichannel strategies for every customer.
  3. Lead campaign development of visual identity brand/portfolio.
  4. Oversee and refine core brand messages to ensure they are tailored to customer needs and coherent across brands and portfolio.
  5. Be a strategic partner, providing customer-centric consulting skills, strategy design, and coordination.
  6. Identify and develop various channels (online, offline, social media, etc.) to ensure comprehensive market coverage and excellent customer engagement.

Requirements

  1. Minimum of 5 years of demonstrated experience in people management.
  2. Prior experience in marketing strategy, consumer behavior, e-commerce, and digital marketing.
  3. Proven track record of effectively managing and implementing successful omnichannel strategies that have fueled business growth.
  4. Robust understanding of market research and the ability to analyze consumer trends effectively.
  5. Exceptional analytical and strategic thinking skills.
  6. Proficiency in managing teams efficiently and collaborating effectively with cross-functional stakeholders.

About Novo Nordisk

Novo Nordisk is a global healthcare company with a strong commitment to innovation and customer-centricity. We value our employees for the unique skills they bring to the table and work continuously to bring out the best in them. Working at Novo Nordisk is working toward something bigger than ourselves, and it's a collective effort. We rely on the joint potential and collaboration of our employees to drive business success and make a positive impact on people's lives.

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