Aftersales Claims Resolution Specialist

We are seeking a highly skilled and customer-focused professional to join our Aftersales team as an Aftersales Claims Resolution Specialist. In this role, you will play a critical part in ensuring that our customers experience a seamless and efficient claims process.

You will be responsible for managing customer claims and complaints, working closely with our Quality Department and international colleagues to maintain high standards. Your primary goal will be to resolve issues promptly and effectively, providing timely support to our customers.

The ideal candidate will have excellent problem-solving skills, be able to work independently, and possess strong communication skills. You will also be comfortable with repetitive tasks but enthusiastic about contributing to process improvements.

Key Responsibilities:

• Manage and process customer claims and complaints efficiently
• Handle claims for specific customers and/or customer groups
• Ensure customer satisfaction by resolving issues and providing timely support
• Collaborate with the Quality Department and international colleagues to maintain high standards
• Contribute to the continuous improvement of our claims handling processes

About the Role:

This is an exciting opportunity to make your mark on the job and contribute to the growth and development of our company. As a valued member of our team, you can expect a supportive and collaborative work environment where your input is truly valued.

What We Offer:

• A dedicated team with good colleagues
• An informal and flexible work environment
• A workplace that takes care of its employees with appreciative care and benefits
• A workplace that believes in development and opportunities