Technical Product Specialist

4 weeks ago


Copenhagen, Copenhagen, Denmark Agillic Full time

About the Role

The Technical Product Specialist is a key member of our team, responsible for providing exceptional support to our clients and partners. This includes troubleshooting, technical investigation, and best practice recommendations to ensure the Agillic Platform meets their needs.

  • Act as a supporting role for Agillic's clients and partners, answering questions, proposing solutions, and debugging platform behavior.
  • Collaborate with customers and the business to enhance the overall customer experience with Agillic.
  • Conduct technical investigations to ensure the product and associated features work properly for customers.
  • Be an advocate for the Agillic Platform, with in-depth knowledge of its features and capabilities.
  • Maintain the Knowledge Base with feature guides, product information, and best practices.
  • Maintain the Developer Portal with developer documentation.
  • Troubleshoot technical solutions in collaboration with technical personnel from clients/partners.
  • Ensure overall client satisfaction with Agillic as a platform.

Your Responsibilities

The Technical Product Specialist will provide a positive customer experience and enhance relationships between clients and businesses.

  • Provide support in a timely manner via various channels, including tickets, email, telephone, and live chat.
  • Conduct training sessions and product presentations to train customers on the Agillic Platform.
  • Develop and maintain extensive knowledge of the Agillic product and services.
  • Improve existing client platform configurations by evaluating objectives and specifications, reviewing proposed changes, and making recommendations and solutions.
  • Create bug reports to R&D to ensure features are maintained if broken.
  • Document Agillic with tech-tips, best practices, and feature documentation.
  • Prioritize tickets, bug reporting to R&D, and case escalation.
  • Update bi-weekly deployment information and release notes.
  • Assist with E-Learning content development.

We Are Looking for You If You Have

  • Previous experience in Customer Support or Customer Care.
  • Experience from a SaaS company is considered a plus.
  • A good understanding of basic computer skills and the ability to learn.
  • The ability to communicate effectively in person, over the phone, and via text.
  • The ability to work in a collaborative and team-oriented environment.
  • (Plus) Experience with Digital Marketing/Marketing Software.
  • (Plus) Experience with documentation of product-related features.
  • (Plus) Experience with CRM/database management.
  • Zendesk (or equivalent CS tool).
  • Jira (considered a plus).
  • Excel.
  • Other (Marketing Automation Software).

Personal Profile

  • Tech-savvy.
  • Written and oral communication skills.
  • Commercial mindset.


  • Copenhagen, Copenhagen, Denmark Agillic Ltd. Full time

    About the RoleThe Technical Product Specialist is a key member of our support team, responsible for providing expert guidance and support to our clients and partners regarding the Agillic Platform. This includes troubleshooting, technical investigation, and best practice recommendations to ensure seamless platform functionality.Act as a supporting role for...


  • Copenhagen, Copenhagen, Denmark Agillic Full time

    About the RoleThe Technical Product Specialist plays a vital role in enhancing the customer experience with Agillic by providing timely and effective support to clients and partners. This position involves troubleshooting technical issues, conducting product investigations, and offering best practice recommendations.Key ResponsibilitiesAct as a technical...


  • Copenhagen, Copenhagen, Denmark Agillic Ltd. Full time

    {"KEY RESPONSIBILITIES":{"The Technical Product Specialist plays a crucial role in ensuring a positive customer experience with Agillic.":{"":{"Provide timely support via multiple channels, including tickets, email, telephone, and live chat.","Conduct training sessions and product presentations to equip customers with in-depth knowledge of the Agillic...


  • Copenhagen, Copenhagen, Denmark Stratasys Ltd Full time

    Job Description:Stratasys Ltd is seeking a Product Support Specialist to join our team. This role is responsible for providing technical support to customers, focusing on complex and escalated issues related to our SAF Powder Bed Fusion products.Key Responsibilities:Provide technical feedback to design and product teams on design for serviceability.Act as...


  • Copenhagen, Copenhagen, Denmark Getinge Full time

    Unlock Your Potential in Digital HealthGetinge Digital Health Solutions (DHS) is seeking a highly motivated and experienced Technical Services Specialist to join our team. As a key member of our team, you will play a vital role in delivering exceptional technical support and services to our customers.About the RoleThe Technical Services Specialist will be...


  • Copenhagen, Copenhagen, Denmark Philips Full time

    Job Title: Technical Service SpecialistWe are seeking a highly skilled Technical Service Specialist to join our team in delivering exceptional customer support for our Cardiovascular Informatics products.

  • Technical Specialist

    3 weeks ago


    Copenhagen, Copenhagen, Denmark Microsoft Corporation Full time

    Role OverviewWe are seeking a highly skilled Technical Specialist to join our team at Microsoft Corporation. In this role, you will be responsible for translating an organization's risk and compliance requirements into technical implementation.The ideal candidate will have a deep understanding of compliance frameworks, excellent problem-solving skills, and...


  • Copenhagen, Copenhagen, Denmark Stratasys Ltd Full time

    Job Title: Product Support SpecialistStratasys Ltd is seeking a highly skilled Product Support Specialist to join our Customer Success team. As a key member of our team, you will be responsible for providing exceptional technical support and product quality to our customers.Key Responsibilities:Provide feedback to design and product teams on design for...


  • Copenhagen, Copenhagen, Denmark Wunderman Full time

    Unlock Personalized Customer ExperiencesWe are seeking a highly skilled Technical Marketing Automation Specialist to join our team. As a key member of our marketing operations team, you will be responsible for driving the successful adoption of our Catalyst tools across our client base.About the RoleIn this role, you will collaborate with cross-functional...


  • Copenhagen, Copenhagen, Denmark Google Full time

    About the Role:We are seeking a highly skilled Technical Leadership Specialist to join our team at Google. As a Software Engineering Manager, you will be responsible for overseeing projects and managing a team of engineers.Responsibilities:Project Management: Set and communicate team priorities that support the broader organization's goals.Team Leadership:...


  • Copenhagen, Copenhagen, Denmark Brinch & Partners Full time

    Senior Development Engineer at DOVISTA: Be part of our industrialization journey and simplify product platforms in the North European market.We are seeking an experienced and committed Development Engineer who is passionate about tackling complex product development challenges to drive sustainable and valuable growth at DOVISTA. This is a unique opportunity...


  • Copenhagen, Copenhagen, Denmark Philips Full time

    About the RoleWe are currently seeking a skilled Technical Support Specialist to join our team at Philips. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers, ensuring that they receive the highest level of service and satisfaction.Key ResponsibilitiesProvide technical support to customers...


  • Copenhagen, Copenhagen, Denmark Ecolab Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Ecolab. In this role, you will provide technical assistance and support to our customers and sales team, ensuring seamless alignment of services with customer requirements and business objectives.Key ResponsibilitiesDiagnose and troubleshoot field-related problems to...


  • Copenhagen, Copenhagen, Denmark Intuitive Surgical Full time

    Job OverviewEarn a competitive salary of $120,000 - $150,000 per annum as a Technical Solutions Specialist at Intuitive Surgical. This role involves providing exceptional technical support to customers across various territories, ensuring maximum system reliability and uptime guarantees.Key ResponsibilitiesThe successful candidate will be responsible...


  • Copenhagen, Copenhagen, Denmark Ecolab Full time

    Job Overview:We are seeking an experienced Endoscopy Technical Support Specialist to join our team at Ecolab. This role will require extensive travel, with more than 80% of time spent abroad.About the Job:In this dynamic role, you will work closely with the sales department to ensure seamless alignment of services with customer requirements and business...


  • Copenhagen, Copenhagen, Denmark Ecolab Full time

    About EcolabEcolab is a leading global provider of water, hygiene, and energy technologies and services that protect people and vital resources. We are dedicated to helping our customers achieve their sustainability goals while ensuring the health and safety of their employees and customers.Job SummaryWe are seeking a Technical Specialist for Endoscopy...


  • Copenhagen, Copenhagen, Denmark Ecolab Full time

    Technical Support Specialist for EndoscopyIn this role, you will interact with the sales department to align services with customer requirements and business objectives. Your primary objectives are to offer effective assistance and support to local representatives and their customers, while adhering to safety regulations.Responsibilities:Diagnose and...


  • Copenhagen, Copenhagen, Denmark Alipes ApS Full time

    **Job Description**Alipes ApS is seeking a skilled Technical Systems Specialist to join our Tech team in Copenhagen. As a key member of our infrastructure team, you will be responsible for designing, implementing, and maintaining our financial software systems.**Key Responsibilities**Provide end-user support for software, hardware, and other IT-related...


  • Copenhagen, Copenhagen, Denmark TimeLog AS Full time

    About the RoleWe are seeking a highly skilled Technical Lead to join our team in Copenhagen. As a Technical Lead, you will be responsible for leading the technical transformation of our current web application into a modern, scalable platform.Key ResponsibilitiesLead the modernization of our legacy web application built on the .NET framework.Design and...


  • Copenhagen, Copenhagen, Denmark Alstom Transport Danmark AS Full time

    Job OverviewAs a Product Introduction Specialist at Alstom Transport Danmark A/S, you will play a crucial role in ensuring the smooth introduction of new trainsets. Your primary responsibility will be to support technical tests and investigations during the warranty period, identifying the root cause of errors and developing corrective and preventive...