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Service Desk Management Expert

2 weeks ago

Copenhagen, Copenhagen, Denmark PostNord Full time

Are you a motivated and experienced IT professional looking for a new challenge? We invite you to join our team as an IT Service Desk Team Lead at PostNord, where you will play a vital role in delivering exceptional technical support to our users.

About the Role

This full-time position involves leading and managing the IT Service Desk team, providing guidance and support to ensure smooth day-to-day operations. You will be responsible for developing and implementing processes and procedures to improve service delivery, ensuring compliance with company policies and processes.

The ideal candidate will have strong knowledge of IT service management frameworks, such as ITIL, and excellent communication and interpersonal skills. Experience working in an IT Service Desk, including international and outsourced IT organizations, is highly valued.

Responsibilities
  • Monitor and prioritize service requests and incidents to ensure timely resolution, working closely with the team to achieve this goal.
  • Collaborate with other teams to resolve complex technical issues, participating in meetings with stakeholders within Group Function IT, from the business, and important vendors.
  • Ensure that service requests and incidents are documented accurately and detailed.

We offer a competitive salary and benefits package, opportunities for professional growth and development, and flexible working hours. If you are passionate about IT service management and leadership, we encourage you to apply for this exciting opportunity.