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Platform Training Manager and Business Analyst

2 months ago

Gentofte, Gentofte Kommune, Denmark Ascendis Pharma Full time
About the Role

We are seeking a highly skilled and experienced Platform Training Manager and Business Analyst to join our Commercial IT team in Europe. As a key member of our team, you will play a crucial role in optimizing Ascendis Pharma's field-based users' adoption of our digital tools in Europe.

Key Responsibilities
  • Ensure high-level adoption of digital tools and compliance with managerial goals to improve sales productivity.
  • Train end-users in country affiliates, follow up on system usage, and roll out additional training to support desired behavior.
  • Engage with multi-tier support to identify and fill gaps in support materials like FAQs to increase speed to issue resolution.
  • Understand sales cycles in individual countries and tailor training needs to the specific country context.
  • Develop, maintain, and execute end-to-end manageable training frameworks.
  • Foster a culture of continuous improvement.
  • Capture requirements for existing tools and ensure feedback to your team for product roadmaps.
Qualifications and Skills

You hold a relevant academic degree, preferably a Bachelor in IT, Communication, or a related field, and a minimum of 3 years of experience in Training and Change Management in IT solutions and tools.

Furthermore, you have:

  • Practical experience developing and executing training and change management in a pharmaceutical setting or related industries.
  • Experience with Commercial IT or Commercial sales in Pharma.
  • Experience with Veeva and other digital marketing tools.
Key Competencies

You are a strong team player, analytical, and have a can-do attitude. You have an interest in enhancing customer experience and enjoy engaging with different stakeholders. You possess an entrepreneurial mindset and can thrive in an informal, open environment where innovation and change are key.

Travel and Office

Approximate travel days per year. Office location: Denmark, Hellerup, Tuborg Boulevard 12.