Senior Assistance Coordinator

1 month ago


Århus, Århus Kommune, Denmark IT Minds Full time
Jobbeskrivelse

Vil du være med til at skabe en positiv og motiverende arbejdsmiljø?

Som Senior Assistance Coordinator vil du være en central del af vores team og hjælpe med at opretholde en høj kvalitet af vores kundeservice. Din primære opgave er at sikre, at vores medarbejdere har de nødvendige færdigheder inden for kundedialog, sagshåndtering og IT. Du vil coache dem for at sikre, at vi når vores KPI'er.

Din rolle indebærer også at skabe et inspirerende arbejdsmiljø, hvor medarbejderes motivation og engagement trives. Du vil have ansvar for at sikre, at vores ressourcer er korrekt fordelt, og at teamaktiviteter koordineres effektivt. Desuden vil du være med til at optimere vores arbejdsprocesser og fremme en kultur med konstant forbedring.

Du vil være en del af en formålsdrevet organisation med en stærk kultur, hvor vi samarbejder og hjælper hinanden på tværs af teams og afdelinger. Du kommer til at arbejde i en spændende stilling, hvor du vil få stor indflydelse på drift og medarbejdertrivsel, og du vil få et engageret team af ledere og kolleger, som vil støtte dig.

Kvalifikationer:

  1. Erfaring med coaching af medarbejdere og KPI'er
  2. En proaktiv og initiativrig indstilling
  3. Stærke kommunikationsevner
  4. Ambassadør for at drive SOS International mod endnu større succes
  5. Du bidrager aktivt til et godt trivselsmiljø på arbejdspladsen
  6. Du taler og skriver flydende dansk og engelsk
  7. Stillingen fordrer fremvisning af ren straffeattest

Vi tilbyder:

  1. Fuldtidsstilling med vekslende arbejdstider
  2. Løn efter kvalifikationer inkl. pensionsordning og sundhedssikring
  3. Et interessant og afvekslingsrigt job, der ikke kræver en specifik uddannelsesmæssig baggrund
  4. En solid grunduddannelse med fokus på kundeservice, dialogværktøjer og konflikthåndtering
  5. Rig lejlighed til at udvikle dine kommunikative og menneskelige kompetencer i praksis
  6. Kantine i dagtimerne og andre personalegoder som sociale arrangementer og massageordning
  7. Nye lokaler i Aarhus N med indretning og faciliteter, der afspejler fremtidens arbejdsplads


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