Business Intelligence Specialist
1 week ago
We are seeking a highly motivated and detail-oriented Data and Process Analyst to join our team at Unity. As a key contributor, you will play a pivotal role in managing data, collecting and visualizing it, and conducting in-depth analysis to support data-driven decision-making across the organization.
This role is part of the Product, Enablement, and Training Organization within Customer Success Everywhere and reports to the Senior Success Optimization Manager.
Responsibilities- Collect, clean, and validate data from various CSE sources, including Zendesk, ODT, and Gainsight to ensure accuracy and consistency.
- Partner with Create Operations (Business Intelligence Team) to build customized dashboards.
- Evaluate existing data-related processes and workflows for efficiency and effectiveness, identify process automation and optimization opportunities to enhance data accessibility and usability, and collaborate with cross-functional teams to streamline data capture and reporting procedures.
- Develop and maintain interactive dashboards and reports to visualize key performance indicators (KPIs), and conduct statistical analysis to support business decision-making.
- Create and deliver regular reports and presentations to communicate data insights to stakeholders.
What You'll Do
This role involves working independently and collaboratively in a team environment to manage data, collect and visualize it, and conduct in-depth analysis to support data-driven decision-making across the organization.
You will be responsible for maintaining data integrity, streamlining data-related processes, and extracting valuable insights from our datasets.
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