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Digital Solutions Specialist

1 week ago

Copenhagen, Copenhagen, Denmark VML MAP Full time

About VML MAP

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation, and CRM.

We work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Our team of 1000+ technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities share our vision of delivering personalized customer experiences.

Key Responsibilities

  • Collaborate effectively within a cross-functional team, partnering with operations and product teams to ensure seamless product delivery and client success.
  • Drive the successful adoption of Catalyst tools across our client base by leveraging your technical expertise to configure efficient and tailored end-to-end client experiences.
  • Streamline client operations by configuring and implementing customized business rules and automations.
  • Bring product visions to life by configuring and implementing new features according to provided specifications and designs.
  • Ensure the quality and reliability of implementations by rigorously testing configurations and newly developed features.
  • Proactively identify, troubleshoot, and resolve technical issues within existing applications, ensuring a seamless user experience.
  • Collect business requirements by engaging with marketers to translate them into technical specifications.
  • Utilize tools to build data audiences and manage segments while understanding their quality and integrity.
  • Contribute to a culture of continuous improvement by identifying and recommending opportunities to optimize the Catalyst platform and its features.