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Process Improvement Manager

2 weeks ago

Copenhagen, Copenhagen, Denmark PARETO SECURITIES AS Full time

About the company

Banking Circle is a fully licensed next-generation Payments Bank that delivers fast, low-cost global payments and banking services by connecting to the world's clearing systems. Our API enables clients to move liquidity in real-time for all major currencies securely and compliantly.

We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sexual orientation, national origin or any other characteristics protected under federal, state or local laws, regulations and ordinances.

About the role

We are looking for a skilled Process Improvement Manager to join our Engineering team in Copenhagen. As a key member of our team, you will be responsible for creating, maintaining, and improving reporting on ongoing incident trendlines, as well as facilitating weekly meetings with senior management and C-level personnel.

Key responsibilities include:

  • Drive the Incident Management Process and improve its effectiveness
  • Streamline the process to adhere to regulatory requirements
  • Collaborate with various teams to ensure timely resolution and continuous improvement
  • Responsible for resolving incidents with client/business impact in a timely manner
  • Manage external client communication in cooperation with Client facing teams
  • Contribute to Problem Management work and participate in Post-Mortem meetings

Requirements

To succeed in this position, you should have:

  • 5+ years of relevant experience in an applicable role
  • Expertise or experience in Problem and Change Management processes
  • Solid project management skills
  • Pragmatic approach with a solid understanding of payments processing and financial IT infrastructure from an operational perspective
  • Good understanding of the financial industry and analytic foundation

We offer a competitive salary and generous benefit package, opportunities for continuous learning and development, and a dynamic and collaborative culture that values personal initiative and professional achievements.