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Technical Account Manager
2 weeks ago
Join Trackunit as an IoT Solutions Architect Lead
We are seeking a highly skilled Techical Account Manager to serve as the trusted technical advisor for our customers, utilizing deep expertise in Modbus to drive technical innovation and customer success.
About the Role
- Partner closely with Sales, Customer Success, and the customer to identify value-driven key use cases and validate their technical feasibility.
- Serve as the technical subject matter expert during customer meetings and product demonstrations, ensuring the successful management of technical requirements.
- Drive technical POCs based on identified key use cases, validating the technical feasibility of the use cases together with the customer's technical team.
- Provide guidance and recommendations on best practices for Trackunit products that correlate with the customers' daily business operations.
Customer Maturity and Product Adoption
- Work closely with customers' technical teams to integrate the Trackunit system and products into daily business operations.
- Help the customer further integrate the Trackunit system into existing systems so they can automate processes and react to actionable insights.
- Proactively keep Trackunit solution environments operationally healthy for assigned customers - product adoption, data, and platform health are critical to customer success.
- Provide ad hoc technical consultancy to customers regarding specific technical objectives, including new machine types, new technology, and specialty equipment fleets.
- Train the customer in new features and drive successful adoption.
- Serve as the primary technical escalation point of contact for assigned customers and work closely with cross-functional teams in that support.
- Develop and nurture strong, long-lasting relationships with technical stakeholders for assigned customers.
Be the Customers' Voice Internally
- Proactively engage with Product Management to drive discussions on automating and scaling IoT configuration and implementation processes.
- Collaborate on the development of tools, frameworks, and best practices to streamline the IoT configuration process and enhance the scalability of Trackunit's IoT solution.
- Collaborate with cross-functional teams to ensure alignment between customer needs and product roadmap, driving customer success and retention.
About Trackunit
Trackunit is a fast-growing company and a leading supplier of IoT solutions, operating out of many offices worldwide. We specialize in digital solutions that connect machines, people, and systems in the global construction industry.
What We Offer
- A place in an agile growth SaaS business, with possibilities to grow internally in the company.
- An international environment with regular check-ins and social events across teams, departments, and borders.
- We take your personal and professional development goals seriously and we support them through training, coaching, and mindfulness as well as with an outspoken feedback culture to help you identify your strengths and opportunities.
- Flexibility and hybrid working is not just a cliché. We do offer you a flexible setup and believe that you best can structure how your routines look like.
