Business Analytics Consultant til Customer Care

2 months ago


Copenhagen, Copenhagen, Denmark Twoday AS Full time
Om stillingen

Vi søger en erfaren Business Analytics Consultant til at træde til i vores Customer Care-team. Du vil være ansvarlig for at supportere og videreudvikle de dataløsninger, vi leverer til vores kunder.

Omkring jobbet

Som Business Analytics Consultant i Customer Care bliver du en del af et team, der udover incident håndtering træder til og bringer dine kompetencer i spil på en lang række andre spændende opgaver:

  • Bidrage til at sætte retningen for og handlingen bag, at vores kunder får den bedst tænkelige kundeservice
  • Modtage nye kunder i Customer Care med åbne arme
  • Incident håndtering
  • Fast-track udviklingsopgaver for mindre udvidelser af kundernes løsninger
  • Proaktiv monitorering af kundernes løsninger
  • Sparring og rådgivning til kunderne om, hvordan de får endnu mere værdi ud af løsningerne
  • Online sessioner med kunderne, med fif fra din fif-kasse på relevante fagområder
  • Sikre at kundernes løsninger kører stabilt, performer og optimeres løbende
Omkring os

Hos Twoday A/S bliver du kollega med 180 top motiverede mennesker. Vi har en helt unik kultur, hvor det at hjælpe hinanden er en naturlig del af hverdagen. Vi søger en person, der er begejstret for at være en del af vores team og bidrage til at opbygge en arbejdsplads og et fællesskab, hvor alle er velkomne.

Krav

Vi søger en person med:

  • Relevant erfaring med data og Business Analytics
  • Hands-on erfaring med Microsofts Business Analytics-værktøjer
  • Stærke kommunikative evner og taler og skriver flydende dansk og engelsk
  • Udpræget teamplayer og klar til at give, hvad der skal til for at skabe et godt forhold til kollegaer og kunder
Hvad kan vi tilbyde?

Vi tilbyder en central rolle med spændende muligheder for at udvikle dig i en international og innovativ gruppe, med spændende produkter og tjenester inden for teknologi og software. Du vil også have fleksibiliteten til at "jumpe" og arbejde fra et af vores hovedkontorer i København eller hjemmefra, når det passer med kunderne, opgaverne og dine kolleger.



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