Digital Experience Leader

2 weeks ago


Copenhagen, Copenhagen, Denmark Dept Digital Marketing ApS Full time

We are pioneers at heart, always looking forward and thinking of what we can create tomorrow that does not exist today. As a Digital Experience Leader within our Experience & Engineering team, you will obtain and maintain the relationship with our clients.

About Us

We are born digital and we are a new model of agency, with a deep skillset in tech and marketing. We hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

About This Role

This role is part of our Experience & Engineering team in Copenhagen, Denmark. We combine our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to deliver exceptional and engaging digital experiences that build lasting relationships with our clients.

You will be an effective communicator, someone who listens to learn and dares to ask. A real conversation starter and team player with a strong sense of responsibility in shaping commercial healthy and production ready proposals, to solve the challenges of our clients, today.

Main Responsibilities
  • Fully understand our clients' needs and business objectives. Prioritizing and managing clients' expectations across all digital projects;
  • Drive and deliver flawless client service by maintaining exceptional relationships with key decision makers;
  • Effective and efficient internal communication to deliver quality and client happiness. Serve as the link of communication between key customers and internal team(s);
  • Research and pursue opportunities for client growth;
  • Resolve issues and problems that might occur, by being open, transparent and proactive to maintain trust;
  • Prepare regular reports of progress and forecasts to internal and external stakeholders.
Requirements
  • 8+ years of digital agency experience and a proven track record of Account Management experience;
  • A solid understanding of the overall dynamics of the digital industry and digital product delivery process;
  • Understanding how strategy, design, technology and data are essential to deliver impactful and valuable digital products / experiences;
  • Strong communication, listening and interpersonal skills in building relationships with professionals of all organizational levels;
  • Understanding of the commercial dynamics of a digital agency;
  • Someone who is able to 'connect-the-dots' across channels and touchpoints internally as externally;
  • Solid written and verbal communication skills;
  • Working proficiency of English;
  • Direct availability to start working in Denmark (Copenhagen).
What We Offer

We offer a flexible, hybrid working policy and a great workplace in our awesome office in Christianshavn. You'll get the opportunity to work with clients of all sizes and across all industries, plus a lot of fun social events such as Friday bars, company parties, team events, etc.

At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.



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