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Quality Assurance Specialist
2 weeks ago
We are seeking a highly skilled Quality Assurance Specialist to join our team at Novo Nordisk A/S. In this role, you will be responsible for providing QA input on designing and implementing compliant Customer Service processes that meet existing and future business needs.
As a Quality Assurance Specialist, you will work closely with process managers and stakeholders within Customer Service to ensure they operate in compliance with applicable regulatory and internal requirements. You will also review and approve corporate documentation (SOPs) and training materials related to Customer Service, with a high focus on content compliance, accuracy, and consistency.
The ideal candidate will have a master's degree in Management or a similar field, experience with Customer Service processes, and excellent communication and stakeholder management skills. Additionally, the ability to influence others, set direction, and prioritize tasks is essential. If you are passionate about quality, process improvements, and finding solutions to complex challenges, we encourage you to apply.
