Technical Customer Advocate
2 weeks ago
We are seeking an experienced Technical Account Manager to join our AWS Enterprise Support team. As a TAM, you will be responsible for delivering exceptional technical support and guidance to our largest customers. This is an excellent opportunity to work with industry-leading organizations and drive their adoption of AWS services.
**Key Responsibilities**
* Provide expert-level technical advice and guidance to customers on the use of AWS services* Develop and execute strategies to drive customer adoption and utilization of AWS services* Collaborate closely with cross-functional teams to identify and address customer needs* Act as a trusted advisor and advocate for our customers' interests within AWS* Proactively identify opportunities to improve customer satisfaction and loyalty
**What You'll Need**
* 3+ years experience in IT operations, with expertise in at least three of the following areas: compute, storage, networking, CDN, databases, DevOps, big data, analytics, security, or applications development* Strong understanding of cloud computing and AWS services* Excellent communication and problem-solving skills* Ability to travel up to 10% of the time* Fluency in English and Danish is preferred* Experience with AWS services or other cloud offerings is highly valued
**Benefits**
* Competitive salary and bonus structure* Comprehensive benefits package, including medical, dental, and vision insurance* Opportunities for professional growth and development* Dynamic and supportive work environment* Recognition and rewards for outstanding performance
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