Dynamics 365 Expertise Leader

2 days ago


Copenhagen, Copenhagen, Denmark Opus Recruitment Solutions Full time

The Dynamics 365 Expertise Leader will oversee the application lifecycle, including implementation, troubleshooting, enhancements, and decommissioning of obsolete solutions.

Key Responsibilities:
  • Integration: Ensure the integration of Dynamics ERP solutions with other enterprise applications (e.g., CRM, third-party tools).
  • Documentation: Develop and maintain documentation for procedures, system configurations, and troubleshooting steps.
  • Service Level Agreements: Manage service-level agreements (SLAs) for application performance and availability, working with vendors and third-party providers as needed.

To succeed in this role, you will need experience managing service delivery for enterprise software applications, including oversight of technical support teams, and a strong ability to collaborate with cross-functional teams and external vendors.



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