Senior IT Consultant

5 days ago


Copenhagen, Copenhagen, Denmark E-Solutions Full time

E-Solutions is seeking a seasoned Senior IT Consultant to spearhead the development and implementation of a global Knowledge-Centered Support (KCS) process for its onsite and desktop support organization. This project requires an expert with extensive knowledge management expertise, process design and optimization skills, and change management capabilities.

Job Description

The ideal candidate will have a deep understanding of KCS principles, methodologies, and best practices, as well as experience in creating, managing, and optimizing knowledge management processes. The consultant will be responsible for developing a new KCS strategy, integrating it with the existing system, and leading the roll-out to ensure consistent and efficient knowledge management practices across all support levels.

A key aspect of this role is the ability to analyze complex problems, develop effective strategic solutions, and manage significant organizational changes. The successful candidate will also possess strong verbal and written communication skills to clearly articulate the KCS strategy, processes, and progress to stakeholders.



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