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Customer Service Representative

3 weeks ago

Copenhagen, Copenhagen, Denmark Viking Sverige AB Full time

Viking Sverige AB provides roadside assistance services in Norway, Sweden, Denmark, and Finland. We have a network of international partners that enables us to assist drivers throughout Europe.

As a customer service consultant, your primary task will be receiving and responding to phone inquiries from customers who need roadside assistance. It is crucial to provide the right assistance in vulnerable situations.

We are looking for employees who can work independently and deliver excellent service to our customers. As a member of our team, you will be part of a larger unit that collaborates and supports each other when needed. You will also assist our partners in the insurance and automotive industry with questions related to roadside assistance.

To succeed in this role, we require:

  • Experience in customer service
  • Fluent Danish language skills, both spoken and written
  • Proficient English language skills, both spoken and written
  • Good knowledge of data/technology/systems
  • A clean criminal record is mandatory

You will be a great fit at Viking if you:

  • Value good work ethics
  • Have strong teamwork skills
  • Excel in communication
  • Are comfortable working both individually and in a team
  • Are detail-oriented and enjoy complex tasks
  • Are solution-oriented both with customers and colleagues
  • Are curious and eager to acquire new knowledge
  • Thrive in a fast-paced environment and adapt easily to change
  • Want to be part of a solid team with a strong culture

We offer:

  • New offices in a modern location
  • A great work environment with experienced colleagues
  • Comprehensive and structured training
  • Excellent opportunities for personal and professional development
  • A rotating schedule within 24/7 operations
  • Competitive conditions and benefits
  • A long-term contract