Enterprise Network Automation Solutions Specialist

2 weeks ago

Copenhagen, Copenhagen, Denmark Sound United Full time

Job Overview

Sound United is seeking an experienced Enterprise Network Automation Solutions Specialist to join our team in Denmark. As a key member of our team, you will be responsible for providing troubleshooting, training and technical support for Masimo customers within Denmark, occasional travel to other regions, and remote support.

Key Responsibilities

  • Assist in presales proof-of-concept activities and implement service sales strategies;
  • Assists with product sales and proposals as requested and identifies potential Customer training issues and proposes solutions;
  • Be the customer advocate for all matters involving Service for Hospital Automation Solutions and provides entire supplied system technical expertise and participates in technical training;
  • Follow-up to ensure closure of product and training issues to ensure overall customer satisfaction is achieved;
  • Supporting/troubleshooting system problems and receive and respond to telephone calls and emails from key accounts and end users;
  • Document all complaints and failures per the Masimo Quality System and initiate repair/replacement of failed and/or defective products;
  • Convey information from the field regarding product suggestions, improvements and enhancements to Product Marketing and plans and implements the installation of networked based systems;
  • Works with the clinical team to install and test systems and is responsible for project installation recommendations and planning, quote recommendation and analysis, wireless site surveys, and WLAN/LAN performance evaluation;
  • Has a complete and thorough knowledge of the product and contributes to the development of new concepts, theories and principles to enhance existing and new product design;
  • Conducts Biomed/IT training on Masimo systems and works on multifaceted problems that may require new and creative thinking to complete the project;
  • Utilizes good judgment within broad policies and practices to complete established goals and maintains flexibility to allow changes;
  • Acts in a leadership role as a principal technical customer contact and may interface with all levels of company and customer staff and management;
  • Function as an additional resource to the Tech Support team as needed for systems assistance;
  • Able and willing to work in hospital environments and must be available for frequent domestic and local travel; sometimes with little notice for key account support;
  • Must be available for occasional international travel.

Requirements

  • Three or more years of Enterprise network experience;
  • Extensive knowledge of networking using TCP/IP protocol in an Enterprise environment;
  • In-depth knowledge of IEEE 802.11 wireless standards;
  • Experience with wireless site surveys;
  • Experience with spectrum analysis;
  • In-depth knowledge of networking terms and concepts;
  • Excellent networked systems troubleshooting skills;
  • Working knowledge of VPN configurations and use;
  • Established self-starter with excellent analytical and problem-solving skills;
  • Strong 'hands-on' skills, with ability to perform detail-oriented work with high degree of accuracy;
  • Knowledge of Microsoft Windows operating systems;
  • Ability to communicate technical ideas clearly to both technical and non-technical audiences;
  • Excellent and effective oral and written communication skills;
  • Excellent multi-tasking capabilities;
  • Demonstrated technical writing ability with good organizational skills;
  • Flexible and able to 'change gears' to accomplish goals;
  • Fluent in English and Danish.

Compensation and Benefits

The estimated salary for this position is between €60,000 - €80,000 per year, depending on experience. Sound United offers a comprehensive benefits package including health insurance, retirement plan, and paid time off.

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