Service Delivery Manager

1 month ago

Skanderborg, Denmark team Full time

Service Delivery Manager

At team.blue, we're seeking an experienced Service Delivery Manager to ensure high service quality, effective project management, and strong customer relationships. As a key figure connecting the business's internal team deliverables with the customers, you'll play a crucial role in driving our success.

About the Role

As a Service Delivery Manager, you'll be responsible for:

  • Coordinating technical solutions, acting as the link between internal infrastructure teams, external suppliers, and the customer.
  • Managing service deliveries, ensuring compliance with contractual obligations and facilitating smooth collaboration with third-party suppliers.
  • Leading migration projects, planning and executing them in close collaboration with customers and stakeholders.
  • Acting as the Service Delivery Manager for managed services clients, ensuring their hosting and infrastructure needs are met.
  • Identifying opportunities for expanding services, working closely with customers to ensure that their growing IT needs are supported by scalable, future-proof solutions.

About You

To thrive in this role, you'll need both technical knowledge and project management skills:

  • Technical background: Practical experience with IT operations, including system setups and migrations in large environments.
  • Project management experience: You have managed IT infrastructure projects from start to finish and are comfortable leading both technical and non-technical stakeholders.
  • Customer relations: Building strong relationships with customers comes naturally to you, and you excel at understanding their needs and aligning them with technical solutions.
  • Communication skills: You're proficient in Danish and English, both written and spoken, and can communicate effectively with technical and non-technical audiences.

Why team.blue?

We offer a dynamic work environment, opportunities for professional and personal development, and a strong technical organization consisting of dedicated colleagues who work closely together to create value for our customers.

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