Junior Performance Expert

5 days ago


Århus, Århus Kommune, Denmark Plecto Full time

About Plecto:

Plecto is a leading provider of real-time data visualization and employee motivation software. Our platform helps teams track their goals, get stuff done, and win big. We're a scale-up with a startup mentality, where we share what we know and learn what we don't.

We're a Danish SaaS company based in Aarhus and with colleagues in Warsaw and Guatemala. We're all about teamwork, growth, and making data fun.

Job Overview:

We're looking for a motivated, positive, and passionate individual to join our team as a Junior Performance Expert. As a key member of our customer success team, you'll be responsible for helping our clients get the most out of our platform. This includes training them on our features and capabilities, setting up their accounts, and providing guidance on dashboards, performance, and KPIs.

You'll work closely with our Sales, Product, Operations, and UX teams to ensure seamless communication with our customers. Your technical skills and keen eye for detail will be invaluable in troubleshooting and implementing solutions.

Key Responsibilities:

  • Plecto Pro: Become the ultimate Plecto guru, knowing everything about our platform's features and capabilities.
  • Customer Champion: Help customers set up their Plecto accounts and keep them growing strong.
  • Best Practices Guide: Show customers and prospects how to make the most of Plecto like a pro.
  • Meeting Maestro: Join and lead meetings with customers and prospects, answering questions about Plecto, SQL, or APIs like a boss.
  • Feedback Fanatic: Chat with customers to get their feedback, understand their needs, and keep them in the loop with product updates and cool new features.
  • Customer Advocate: Be the bridge between our customers and internal teams, making sure their needs are met and any issues get fixed fast.

Requirements:

  • Go-Getter: Thrive in a fast-paced environment with a proactive and problem-solving mindset.
  • People Person: Awesome at building relationships and putting customers first.
  • Tech Whiz: Have the technical skills needed to troubleshoot and implement solutions like a pro.
  • Tech Translator: Can explain complex tech concepts to everyone, from newbies to tech gurus.
  • Language Champ: Fluent in English, both spoken and written.

What We Offer:

  • Great flexibility
  • Opportunity for career development and progression
  • A young and diverse international team of strong professionals representing different nationalities
  • Plecto is all about equal opportunities. We celebrate diversity and are committed to creating an inclusive environment for everyone.
  • Social workplace where we enjoy working together
  • Delicious lunch, free snacks, and drinks

How to Apply: If this sounds like a match, send your resume and a cover letter telling us why you're the perfect fit for this role. We review applications on an ongoing basis, so please submit your application as soon as possible.


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