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Cloud Architect Specialist

1 week ago

Copenhagen, Copenhagen, Denmark Amazon Full time
Overview

We are seeking experienced technical professionals to join our team as AWS Cloud Support Professionals. In this role, you will be responsible for providing field support to Enterprise customers regarding AWS services and the cloud.

You will work closely with our global engineering and service teams to resolve customer issues and provide detailed reviews of service disruptions, metrics, and pre-launch planning.

  • Main Responsibilities
  • Provide field support to resolve inquiries from Enterprise customers regarding AWS services or the cloud.
  • Complete analysis and present periodic reviews of operational performance to customers.
  • Ensure AWS environments remain operationally healthy while reducing cost and complexity.
  • Foster trusting relationships with customers, understanding their business needs and technical challenges.