Cloud Infrastructure Specialist
4 weeks ago
At Microsoft, we are committed to empowering every person and organization on the planet to achieve more. As a Cloud Infrastructure Specialist, you will play a key role in delivering the core infrastructure and foundational technologies for our online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
Our team is focused on the personal and professional development of all employees, offering training and growth opportunities, including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
We have a large global portfolio of over 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
You will be responsible for staging, setting up, and performing hardware deployments, as well as troubleshooting and diagnostics on equipment. You will also perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures.
This role offers a unique opportunity to deepen your understanding of Data Center standard processes and procedures, develop mentoring skills while providing guidance to peers, familiarize yourself with security and data management procedures, and accelerate your career growth in the process.
Responsibilities- Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.
- Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
- Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
- FOLLOWED standard procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
- Assists and provides guidance to other technicians to complete challenging or complex tasks.
- Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.
- Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
- Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities.
- Embodies our company values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
- Industry-leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Giving programs
- Opportunities to network and connect
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