Digital Pathology Support Specialist
4 days ago
We are seeking an exceptional Digital Pathology Support Specialist to join our team at Agilent. As a key member of our DGx Global Support Contact Center, you will play a vital role in delivering top-notch customer service and technical support for our pathology products.
About the Role- Manage technical support phone lines and handle customer inquiries and complaints with professionalism and expertise.
- Provide 1st and 2nd line support to customers via phone, email, and other remote tools, utilizing CRM systems to track and document interactions.
- Perform remote diagnostics and troubleshooting to resolve technical issues efficiently and effectively.
- Collaborate with internal teams to ensure timely and effective problem resolution, contributing to quality improvement processes and the optimization of our service offerings.
- Occasionally visit customers on-site to gain hands-on experience and support sales initiatives.
We provide a comprehensive training and development program to help you excel in your field, including an Onboarding program for a smooth start with our team.
Our dynamic environment is focused on delivering best-of-class customer service using digital remote support tools. You'll have the opportunity to work with cutting-edge technology and contribute to the success of our customers.
Requirements- Master's, PhD, Medical Laboratory Technologist – Histopathology, or Field Service Engineer with experience in pathology laboratories.
- Excellent technical product knowledge and remote troubleshooting skills, with proficiency in computer and software applications.
- Strong organizational skills and ability to manage multiple tasks simultaneously, with excellent interpersonal and communication skills.
- Fluency in English and French is required; additional languages (Danish, Dutch, German, Finnish, Italian, Norwegian, Spanish, Swedish) are a plus.
We offer a competitive salary range, $80,000 - $120,000 per year, depending on location and experience, as well as a range of benefits including comprehensive health insurance, pension plan, employee assistance program, holiday time off, and company activities.
Agilent is committed to fostering a healthy work environment that inspires collaboration and innovation in a global scientific community. Join us in making a meaningful impact in the world of life sciences and diagnostics.
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