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Director of Digital Infrastructure

2 weeks ago

Copenhagen, Copenhagen, Denmark Bloom Full time

We are seeking a highly motivated and experienced individual to fill the role of Director of Infrastructure and Support Operations. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our NOC, Internal IT, and Support teams.

The ideal candidate will have a strong technical background, exceptional leadership skills, and a deep understanding of both server-based applications and SaaS environments. They will lead, mentor, and develop the teams, fostering a culture of collaboration, accountability, and excellence.

Key Responsibilities:

  • Drive the delivery of exceptional technical support to internal and external customers.
  • Manage incident response, problem resolution, and service level agreements (SLAs).
  • Ensure that the support teams have excellent knowledge of our OT security platform.