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Customer Success Specialist

3 weeks ago

Copenhagen, Copenhagen, Denmark Silktide Ltd Full time
Unlocking Customer Potential

Silktide Ltd is a pioneering company that empowers organizations to deliver exceptional web experiences. Our platform helps businesses create inclusive and accessible online environments, driving growth and customer satisfaction.

As a Customer Success Manager at Silktide, you will play a critical role in ensuring our customers achieve meaningful outcomes. You will be responsible for leading onboarding processes, driving adoption, and providing strategic support across the customer lifecycle.

  1. Develop personalized onboarding and training plans to set customers up for success
  2. Serve as a trusted advisor for key accounts, offering expert guidance and product knowledge
  3. Respond to customer inquiries through Intercom and provide proactive support to help them reach their goals
  4. Maintain strong customer health by monitoring engagement and usage, taking action where needed
  5. Identify opportunities for expansion and collaborate with Account Managers to support growth initiatives
  6. Promote long-term customer success by demonstrating consistent ROI and reducing churn