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Process Improvement Manager

3 weeks ago

Copenhagen, Copenhagen, Denmark Dalux Full time

Become a key player in our Operations team as our Technical Incident Manager.

We are seeking a highly skilled individual to ensure the efficient and effective resolution of major incidents relating to the Dalux products (Build and FM) running in AWS. You will primarily have a facilitating role during and after a major incident, which includes being responsible for coordinating and leading the incident response process and post-mortems.

You will, in collaboration and alignment with other internal parties, set the direction for the future goals within incident management. In addition, you must thrive with the fact that your responsibilities will grow and change during the journey.

Key Responsibilities:

  • Incident Management Process Development: Further develop and maintain the incident management process
  • Stakeholder Communication: Communicate to all relevant stakeholders internally during and after an incident
  • Post-Incident Reviews: Drive post-incident reviews with a focus on continuous improvements
  • Collaboration: Work closely with development teams, customer support, and product management

Your background should include an IT background and preferably prior experience with incident management – as well as experience with being on call 24/7.

Key Skills:

  • Excellent facilitation and planning skills
  • Strong and precise communication skills
  • Excellent stakeholder management experience