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Customer Experience Manager

2 weeks ago


Aalborg, Ålborg Kommune, Denmark Trackunit AS Full time

At Trackunit A/S, we're committed to creating value outcomes for our customers in the construction industry. As a Customer Experience Manager, you'll play a pivotal role in driving digital business transformation and building strong customer partnerships.

We're seeking an innovative professional to support our customers in France, leveraging their expertise in product innovations, strategic advisory, and change management. The ideal candidate will possess exceptional relationship-building skills, analytical thinking, and a positive communication style.

The successful CX Manager will be responsible for serving as the voice of the customer, advising them throughout the entire lifecycle, and ensuring a smooth customer experience by proactively addressing issues and escalating concerns. They will also set up and host cadence calls with customers, analyze data to drive continuous improvement, and share best practices across teams.

If you're passionate about delivering quality service, working in a global environment, and taking ownership of your work, we encourage you to apply. We offer a flexible setup, international opportunities, and a chance to grow within our agile growth SaaS business.