Logistics & Supply Chain Coordinator

1 week ago


Copenhagen, Copenhagen, Denmark SOUNDBOKS Full time

SOUNDBOKS is an innovative audio technology company with a strong presence in the market. We strive for excellence in delivering high-quality products to our customers.

ROLE

As a Logistics & Fulfillment Coordinator at SOUNDBOKS, you will play a crucial role in ensuring seamless execution of B2B orders from placement to fulfillment and post-purchase support.

You will act as the primary point of contact for B2B customers seeking assistance with their order status and collaborate effectively with internal teams and external partners (such as 3PL) to resolve any issues.

Key responsibilities include:

  1. Oversight of end-to-end order processing and fulfillment for B2B partners.
  2. Coordination of timely dispatch of goods from warehouse to customer, adhering to delivery schedules.
  3. Identification of opportunities to optimize fulfillment processes and minimize costs and complexity.

Your daily tasks may involve:

  • Managing the reverse logistics process from partners, working alongside the internal repair team.
  • Coordinating replacements and returns with the repair and commercial teams, ensuring alignment with agreements and warranty status, and reporting on these activities to the Logistics Manager.
  • Operating in partner-specific platforms for real-time order tracking and delivery scheduling.
  • Generating weekly/monthly reports on shipment accuracy, delays, and defect rates.
  • Overseeing Electronic Data Interchange (EDI) activities for EU accounts.

This role requires excellent communication skills, a customer-focused approach, problem-solving abilities, attention to detail, and adaptability during peak periods.



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